IT Support Engineer

About the role

Lesaffre is looking for an IT Support Engineer to provide technical support and solutions to end users across the Latin America region, covering Argentina, Uruguay and Paraguay hubs. The role ensures optimal use of IT equipment and systems, maintains connectivity, security and compliance, and resolves hardware, software and telecommunications issues so that business continuity and user productivity are preserved. It is a full-time position.

Key responsibilities

• Provide first-level on-site and remote support for hardware, software, network, collaboration and workplace technology issues, escalating unresolved issues and keeping ownership until closure through a central ticketing platform.
• Deploy, configure, upgrade and maintain laptops, desktops, mobile devices, printers and peripherals, and manage hardware lifecycle activities such as installation, replacement, asset tracking and decommissioning.
• Maintain an accurate IT asset inventory and ensure compliant decommissioning of obsolete equipment.
• Configure and manage user email accounts and network access permissions in line with security and policy.
• Monitor internet, telecommunications and printing services, track invoices and manage consumables.
• Research and evaluate new IT technologies and equipment to support infrastructure modernization.
• Maintain data centers and communication rooms, document tickets, share knowledge and keep technical documentation, procedures and knowledge base articles up to date.
• Resolve incidents and service requests on time according to SLAs.

Required profile

• Bachelor's degree in computer science, information technology or a related field.
• 2+ years in an IT support or technical support role.
• Experience with hardware and software troubleshooting, user support and customer service, and regional or multi-site support operations.
• Intermediate English (written and spoken).

Required skills

• Hardware troubleshooting, software support, network administration and server basics.
• Windows, Mac OS, Linux, iOS and Android; Office 365 and Google Workspace.
• Remote support software, ITSM tools and asset management systems.
• Network configuration, switches and firewalls.

What we offer

• Hybrid 4x1 schedule combining office and remote work.
• Canteen with varied healthy food options.
• Health insurance for your family group.
• Extended vacation: 21 consecutive days after 3 years.
• Annual bonus and exclusive discount platform.
• Free psychological and legal assistance platform, birthday day off and a multicultural environment.