Home Occupancy Specialist

About the role

Belong is a homeownership platform that helps residents become homeowners and homeowners achieve financial freedom. As a Home Occupancy Specialist you will own the renewal moment end to end, managing a portfolio of homes across the full lease-end lifecycle: proactive renewal outreach, pricing conversations with homeowners, negotiations with residents, signed agreements, and when residents move on, the move-out and turnover coordination that gets the home back on the market quickly. The role is proactive and anticipatory, not reactive.

Key responsibilities

• Renewals: own the full renewal process from proactive outreach 90 to 120 days before lease expiration through a signed agreement, using real-time market data to advise homeowners on competitive pricing and negotiating terms with residents
• Move-outs: handle notices, inspection scheduling, damage assessment and deposit resolution, ensuring every move-out is fair, photo-documented and compliant with state regulations
• Turnover and re-listing: coordinate with Home Quality to get homes market-ready, confirm listing details and trigger the re-listing workflow
• Occupied tours: show homes to prospective residents while the current resident is still in place
• Data integrity: keep every timeline milestone (Resident Gave Notice, Lease Renewed, Inspection Completed) accurate and up to date
• Work cross-functionally with Concierge, Home Quality, Leasing, Compliance and Engineering

Required profile

• 2 to 4+ years in a customer-facing role (sales, customer success, hospitality or operations)
• Proven negotiation skills with individuals and strong follow-through
• Fluent written and spoken English (mandatory)
• High attention to detail, strong organization, and comfort with SLAs, metrics and performance targets
• A plus: experience with Intercom, Asana or a CRM; international or multicultural experience; hospitality, real estate or consumer services background; familiarity with U.S. housing regulations

Required skills

• Negotiation and objection handling
• Intercom, Asana and Slack (daily tools); a plus: Intercom, Asana or a CRM