Finance Customer Support Specialist
Spines · Córdoba
Job description
About the role
Spines is seeking a proactive and empathetic Finance Customer Support Specialist to help authors resolve outstanding payments. The role blends customer service with finance, requiring strong communication and persuasive skills without being pushy.
Key responsibilities
- Contact authors with overdue payments via phone, email, and SMS.
- Build rapport, understand concerns, and guide conversations toward payment resolution.
- Handle objections professionally and suggest suitable payment solutions.
- Log commitments, schedule follow‑ups, and ensure no case falls through the cracks.
- Maintain an accurate personal pipeline of open billing cases.
- Keep payment records up to date and escalate complex cases when needed.
Required profile
- Exceptional organizational skills; ability to juggle multiple accounts and deadlines.
- Advanced written and spoken English proficiency.
- Previous experience in sales, collections, or related customer‑facing finance roles.
Required skills
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Published 1 month ago
Expires 3 days from now
49 views · 0 interested
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Spines
Córdoba