Experience Manager
Belong · Buenos Aires
Job description
About the role
You will lead the teams responsible for the experience homeowners and residents receive after they join Belong, overseeing Concierge, Member Support, and Home Occupancy.
Key responsibilities
- Define and enforce standards for member experience across Concierge, Support and Occupancy.
- Coach managers, handle escalations and continuously improve processes.
- Drive member satisfaction, renewals, occupancy performance and operational efficiency.
- Lead managers and individual contributors, building clear expectations, accountability and development pathways.
- Identify bottlenecks, eliminate waste and implement AI‑enabled automation to scale service quality.
Required profile
- 5+ years leading hospitality, customer experience or member‑facing operations.
- 2+ years managing managers or team leads.
- Fluent in English and Spanish, able to work across multiple locations.
- Data‑driven decision maker comfortable with metrics and dashboards.
- System‑thinking mindset, empathetic yet accountable, focused on root‑cause solutions.
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Published 14 hours ago
Expires 1 month from now
6 views · 0 interested
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Belong
Buenos Aires