Executive Housekeeper (Cruise Ship)

About the role

The Executive Housekeeper is a senior member of the shipboard management team, responsible for overseeing all housekeeping operations and ensuring the highest standards of cleanliness and guest satisfaction across the vessel.

Key responsibilities

• Maintain brand‑standard cleanliness in guest staterooms, balconies, corridors, officer cabins, laundry, lockers and storage areas.
• Lead, motivate and coach a diverse housekeeping team, handling guest feedback and service requests efficiently.
• Develop and deliver classroom‑style and on‑the‑job training for staff, supporting succession planning.
• Coordinate the division schedule with shoreside support, monitoring staffing needs.
• Oversee laundry operations, ensuring the Laundry Master has the tools, training and resources needed.
• Manage yearly budgets for housekeeping and laundry cost centres, including consumables and revenue streams such as laundry and floral services.
• Drive performance against guest satisfaction scores, quality reviews, health inspections and operational audits.
• Stay informed on ship events and special functions to provide accurate information to guests and staff.
• Ensure cleaning equipment is maintained and staff are trained on proper use.
• Facilitate departmental meetings, handover notes and communication to maintain process efficiency.

Required profile

• Professional and courteous demeanor at all times.
• Proven leadership experience in a hospitality or cruise‑ship environment.
• Strong coaching and mentoring abilities.
• Ability to manage budgets and schedule resources effectively.
• Excellent communication skills for cross‑functional collaboration.

Required skills

What we offer

• Opportunity to work with a global cruise leader.
• Dynamic, multicultural shipboard environment.
• Professional development and training programs.