Director of Operations & Growth

About the role

We are seeking a hands‑on Director of Operations & Growth to turn our operating plan into a profitable, client‑focused business. Reporting directly to the Founder and Chief Visionary Officer, you will own daily work across marketing, sales, and client delivery.

Key responsibilities

• Lead marketing performance by overseeing campaigns, content, funnels, booking flows and tracking qualified calls and acquisition costs.
• Manage sales execution including lead pipeline, forecasts, cash collection and coordination with finance.
• Oversee client delivery from audits and onboarding to coaching schedules, reporting, support and renewals.
• Set weekly priorities, assign owners, run leadership meetings, coach team leads and identify hiring needs.
• Track delivery costs, staff hours, budgets, margins, refunds and overdue payments with finance.

Required profile

• 5+ years in operations or business leadership, with at least 2 years managing multiple functions or team leads.
• Proven commercial judgment – can explain acquisition cost, conversion, cash collected, client retention, delivery cost and gross margin.
• Experience managing paying B2B clients, recurring services, onboarding and client escalations.

Required skills

• Strong spoken and written English.
• Proficiency with CRMs, work boards, dashboards, spreadsheets and SOPs.
• Comfort using AI tools for workflow automation and analysis.