Customer Success Consultant

About the role

We are looking for a dynamic, client‑focused Financial Systems Consultant – internally known as a Product Ambassador – to join our Customer Success team in Buenos Aires. The role is ideal for finance professionals who enjoy working directly with customers, delivering training, explaining financial concepts and helping clients maximise the value of our FP&A platform.

Key responsibilities

• Deliver workshops, training sessions and product demonstrations to help customers adopt new platform features.
• Act as the go‑to finance and product expert for customers, answering questions and providing best‑practice guidance.
• Partner closely with Customer Success Managers to ensure high customer satisfaction and long‑term product adoption.
• Build relationships with finance leaders, including CFOs and FP&A teams, becoming their trusted advisor throughout the customer journey.
• Explain financial concepts and platform capabilities to both technical and non‑technical stakeholders.
• Support customer onboarding by ensuring new client representatives understand the value and functionality of the platform.
• Gather customer feedback and collaborate with Product and Customer Success teams to continuously improve the customer experience.
• Help customers maximise the value of the software through ongoing education and enablement.

Required profile

• 3+ years of experience in FP&A, financial planning & analysis, corporate finance, financial consulting or similar finance‑related roles.
• Experience in client‑facing positions or direct collaboration with customers and business stakeholders.
• Strong understanding of financial planning.
• Excellent communication, presentation and relationship‑building skills.
• Advanced or near‑native English proficiency (spoken and written).
• Ability to explain complex financial concepts in a clear, engaging, customer‑friendly manner.
• Comfortable leading workshops, training sessions and customer meetings.
• Strong problem‑solving skills and a customer‑first mindset.

Required skills

• Experience with FP&A or EPM software such as Abacum, Anaplan, Pigment, Workday Adaptive Planning, Oracle EPM, Board, Jedox or Vena.

What we offer

• Competitive compensation package, including equity.
• Flexible vacation policy.
• Hybrid and flexible work environment (3 days onsite per week).
• Professional development opportunities, including language courses.
• Wellness benefits and learning resources.