Customer Care Agent (Global)

About the role

We are seeking a Global Customer Care Agent to join our team in Argentina. The role focuses on building long‑term relationships, ensuring customer satisfaction, and guiding clients throughout their journey with our product.

Key responsibilities

• Nurture long‑term relationships and proactively identify issues.
• Mentor and oversee client satisfaction with our solutions and processes.
• Act as primary point of contact and trusted advisor for customers.
• Collaborate with cross‑functional teams to ensure smooth onboarding, product adoption and ongoing success.
• Monitor customer status, flag potential risks and showcase new product features.
• Identify growth and expansion opportunities within existing accounts.

Required profile

• Minimum 3 years experience leading customer‑facing teams.
• At least 2 years experience in the hospitality sector.
• Proven ability to influence, negotiate and build strong customer relationships.
• Strong project‑management capabilities.
• Excellent verbal and written English communication skills.
• Willingness to work shifts, including weekends.

Required skills

What we offer

• Opportunity to work in a global, fast‑paced environment.
• Hands‑on role with autonomy and collaborative teamwork.