Client Services Associate - Medical Devices

About the role

A Client Services Associate is needed in Buenos Aires to act as the central point of contact for medical device clients and liaise between them and the internal production team. The role covers project initiation, budget and schedule control, client communication and complaint handling.

Key responsibilities

• Respond to client requests for new project initiatives through the centralized technology.
• Work with the production team to assess the scope of work and produce cost and timeline estimates for translation projects.
• Provide detailed budget, schedule and instructions to the project team and anticipate potential roadblocks, resolving them with the client before they reach production.
• Learn about clients' industry, business needs and company culture, educate the project team and provide a high level of service.
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and deliver high-quality results.
• Serve as the liaison between external clients and internal production staff, set and meet client expectations.
• Follow internal regulations and processes in line with ISO standards, troubleshoot problem projects and investigate client complaints.

Required profile

• Excellent written and verbal English.
• Minimum Bachelor's degree or equivalent, preferably in linguistics, translation or business; a translation, linguistics or business degree and/or customer service experience is preferred.
• Substantial customer service and/or project management experience.
• Strong problem-solving, analytical, interpersonal and time-management skills, with attention to detail and the ability to multi-task.
• Willingness to learn, embrace challenges and thrive on success.

Required skills

• Working knowledge of MS Office.
• Ability to prioritize, schedule tasks and work in a team.