Client Advisor – Inbound Sales

About the role

The Client Advisor is the first point of contact for inbound prospects from small‑ and medium‑sized businesses. You will quickly understand their needs, connect them with the right Toptal specialists, and guide them through the sales process.

Key responsibilities

• Conduct high‑energy discovery calls, establish rapport, and diagnose the business problem behind each inbound request.
• Qualify opportunities, explain Toptal’s portfolio (specialized talent, global hiring, payroll, AI‑driven services), address concerns, and secure commitment.
• Maintain momentum after the initial call by coordinating specialists, managing technical questions, and keeping the client engaged.
• Track pipeline and forecast data in the CRM, and balance multiple active opportunities simultaneously.

Required profile

• 2–3 years of B2B sales experience (account executive, inside sales, or similar).
• Proven ability to convert inbound leads into paying customers at scale.
• Excellent written and verbal communication skills and full availability during working hours.
• Strong time‑management skills in a fast‑paced, high‑volume environment.

Required skills

• Experience with modern sales tooling and CRM workflows.
• Consultative discovery and qualification discipline.
• Business acumen to discuss growth, hiring, cost, and risk with founders and owners.