Business Process Specialist

About the role

The Business Process Specialist will ensure the company maintains ISO 9001 certification while driving continuous improvement across operational processes. You will work closely with all departments to keep documentation up‑to‑date, analyse key performance data, and develop tools that support efficient decision‑making.

Key responsibilities

• Maintain ISO 9001 compliance: conduct internal audits, organize SWOT analysis meetings, prepare management review documents, monitor objectives, manage non‑conformities and change requests.
• Design, develop and maintain Excel and Google Sheets solutions for tracking hours, revenue, installed capacity and other critical KPIs, using advanced formulas, automations and pivot tables.
• Analyse operational data to identify trends, opportunities and improvement areas.
• Validate data regularly to ensure accuracy of key metrics.
• Create and update reports, dashboards and documentation for operational protocols.
• Collaborate with cross‑functional teams to ensure process adherence and resolve quality‑related issues promptly.
• Provide training and support on ISO 9001 processes and tools.

Required profile

• Degree in Industrial Engineering, Business Administration, Systems Analysis or a related field.
• Experience with quality management systems and internal audits, preferably ISO 9001.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Intermediate proficiency in written and spoken English.

Required skills

• Advanced Excel (formulas, pivot tables, automation).
• Google Sheets expertise.
• Power BI or similar data‑visualisation tool.
• Knowledge of ISO 9001 standards and audit processes.
• Data analysis and validation.