Business Assistants Team Lead – German Speaking

About the role

The Business Assistants Team Lead will manage a high‑performing team of Business Assistants who support senior leaders across the organization. The role focuses on operational excellence, stakeholder alignment, and continuous improvement while fostering a culture of service excellence.

Key responsibilities

• Lead, coach, and manage a team of Business Assistants, conducting regular check‑ins, performance reviews, and development conversations.
• Oversee daily operations, monitor SLAs, workload distribution, and drive process standardisation and documentation.
• Serve as the primary liaison between executives and the EA team, handling feedback, escalations, and conflict resolution.
• Identify training needs, coordinate upskilling programmes, and support career pathing and succession planning.
• Contribute to the strategic roadmap of the Management Operations CoE, identifying opportunities for innovation and automation.

Required profile

• Minimum 5 years experience in a financial advisory or related role, with at least 2 years in a supervisory or team‑lead capacity.
• Proven ability to lead remote, hybrid or cross‑functional teams and manage senior stakeholder relationships.
• Strong communication, collaboration and conflict‑resolution skills, with a high degree of professionalism and discretion.
• Above‑average proficiency in German (C1 level) and understanding of German business culture.

Required skills

• Proficient in Microsoft Office Suite.
• Experienced with virtual collaboration tools and workflow systems.
• Familiar with AI‑enabled productivity tools.