Bilingual Customer Service Representative (Spanish/English)

About the role

Join Binance's Customer Service team to provide fast, accurate assistance to users of the world’s leading cryptocurrency exchange. You will handle tickets, live‑chat inquiries, and email support in a 24/7 environment, ensuring high satisfaction and compliance with identification processes.

Key responsibilities

• Manage back‑office tickets and deliver 24/7 online and email support.
• Respond to customer enquiries, advice, and suggestions via email or chat tools.
• Document customer requests accurately and provide feedback to other business units.
• Handle complaints, special cases, and ad‑hoc tasks as needed.

Required profile

• College degree or higher.
• Native Spanish speaker with advanced English; additional language is a plus.
• High honesty, integrity, proactive attitude, and strong teamwork spirit.
• Ability to work under pressure, excellent communication, and a passion for customer service.
• Interest in the crypto industry and willingness to work varied shifts.

What we offer

• Competitive salary and company benefits.
• Remote‑first, work‑from‑home arrangement (may vary by team).
• Opportunities for career growth in a fast‑paced, innovative environment.