Associate Customer Success Representative – Enterprise Strategic

About the role

The Associate Customer Success Representative – Enterprise Strategic will manage post‑sales relationships with high‑value restaurant partners on the Uber Eats platform. You will act as a trusted advisor, helping partners grow revenue, adopt new products, and retain their business.

Key responsibilities

• Own post‑sales partner management for a portfolio of enterprise restaurant partners.
• Build and maintain strong relationships to drive revenue growth, product adoption, and retention.
• Identify upsell opportunities and recommend new features that create mutual value.
• Serve as the voice of the customer, translating feedback into actionable insights for internal teams.
• Design and execute growth initiatives in collaboration with partners and cross‑functional Uber teams.
• Set, track, and report performance metrics, leading regular business reviews.

Required profile

• 1‑3 years of experience in customer success, account management, sales or a similar commercial role.
• Strong data‑driven decision‑making and business judgment.
• Excellent verbal and written communication with stakeholder management abilities.
• Proactive, resourceful, and able to operate in fast‑moving environments.
• Ability to work autonomously while managing multiple priorities.

Required skills

• Basic SQL knowledge or experience with data analysis tools.