AI Operations Executive (Overnight Shift)

About the role

Join Darwin AI's Operations team to combine customer service expertise with AI technology. This overnight position focuses on onboarding new accounts, supporting existing clients, and helping them grow using our AI tools.

Key responsibilities

• Onboard new accounts received by the team.
• Follow up with productive clients to explore new use cases, communicate new functionalities, and assist business growth.
• Provide technical support for AI assistants built for clients.

Required profile

• Proven experience in Customer Experience or technical support roles.
• Ability to analyze data and make customer‑oriented decisions.
• Practical experience creating and managing JSON files.
• Knowledge of process automation, preferably using Zapier.
• Strong teamwork skills and adaptability to dynamic environments.
• Passion for technology, innovation, and artificial intelligence.
• Excellent verbal and written communication skills.

Required skills

• JSON
• Zapier
• Process automation

What we offer

• Access to language classes (English, Portuguese, Spanish).
• Complimentary OpenAI premium license for personal or professional use.
• 25 days of paid vacation and holidays per year.
• Soft hybrid work: 3 days/month in co‑working offices, remote the rest.