Account Manager – SMB Restaurant Partners

About the role

The Partner Success Manager Incubator role at Uber Eats offers a unique opportunity to lead and scale post‑sales success for a high‑potential SMB restaurant portfolio. You will combine people leadership with commercial ownership, focusing on retention, growth, and long‑term partner value.

Key responsibilities

• Lead and develop a team responsible for post‑sales partner management of high‑value SMB restaurants.
• Own team performance to drive retention, revenue growth, and product adoption.
• Upsell new product features and create mutually beneficial growth strategies.
• Act as the voice of the customer, translating partner feedback into actionable insights.
• Design and lead growth initiatives, collaborating with Operations, Marketing, Product, and other internal teams.
• Set, track, and report on partner performance metrics, conducting monthly and quarterly business reviews.

Required profile

• 3+ years of experience in a commercial, account management, or customer‑facing role with people‑management responsibilities.
• Proven ability to lead teams and build a high‑performance culture.
• Strong background in meeting business targets or quota delivery.
• Data‑driven decision‑making and solid business judgment.
• Excellent executive presence with strong verbal and written communication skills.
• Fast‑paced, ownership‑driven mindset with a bias toward action.

Required skills

• None specified