Account Manager - Key Accounts

About the role

A high-performing commercial team is looking for an Account Manager to manage and grow strategic customer relationships and drive long-term business success. You will work with key accounts across several product and service lines, helping customers achieve their goals through innovative solutions and strong partnerships. The role suits a customer-focused sales professional who enjoys building trusted relationships, spotting new business opportunities and delivering measurable results.

Key responsibilities

• Develop and execute strategic account plans to protect, retain and grow key customer relationships.
• Identify cross-selling, upselling and repeat business opportunities within existing accounts.
• Build and maintain strong relationships with customer decision-makers and stakeholders.
• Lead customer meetings, business reviews and strategic planning discussions.
• Resolve customer issues and ensure a high level of customer satisfaction.
• Monitor customer retention, market trends and business opportunities.
• Collaborate with internal teams to deliver tailored solutions and excellent service.
• Drive revenue growth and achieve or exceed assigned sales targets.
• Manage complex commercial negotiations and contract discussions.
• Coach and support team members by sharing knowledge and best practices.
• Ensure compliance with applicable external and internal regulations, procedures and guidelines.

Required profile

• Bachelor's degree in Business, Marketing, Engineering or a related field.
• Several years of experience in Key Account Management, Strategic Sales or Account Management.
• Proven track record of achieving or exceeding sales targets.
• Experience developing and executing account growth strategies.
• Experience managing complex customer portfolios and commercial negotiations.

Required skills

• Strong relationship management and stakeholder engagement skills.
• Ability to analyse market trends and identify business opportunities.
• Excellent communication, presentation and influencing skills.

What we offer

• Career development opportunities in a global organisation.
• Exposure to strategic customers and complex business challenges.
• Collaborative and inclusive work environment.
• Opportunities to work across multiple business lines.
• Learning and development programmes.