Principal Tech Customer Success

About the role

Syneos Health is seeking a Principal Tech Customer Success professional to drive value and adoption of its technology solutions across clinical, commercial and other business units. The role involves strategic analysis, stakeholder engagement and ensuring customers achieve success with Syneos products.

Key responsibilities

• Provide analysis and strategic insight to support the use of Syneos technology solutions across multiple business units.
• Develop and nurture strategic relationships with internal stakeholders and external customers to maximize product‑driven value.
• Lead communication initiatives, support training/onboarding, and manage feedback loops between users and product teams.
• Support implementation, pilot, and pre‑release activities, influencing product development cycles based on customer needs.
• Track Customer Success, ROI and KPI initiatives and mentor junior team members.

Required profile

• Bachelor’s degree in Business, Life Sciences, Technology or equivalent experience.
• Experience in a technology‑focused Customer Success role, preferably within Life Sciences or Healthcare.
• Self‑starter with strong follow‑through, excellent verbal and written communication, and ability to identify and solve issues quickly.

Required skills

• Technical aptitude related to the use of Syneos technology products.
• Experience with technology, data and analytics within Life Sciences and Healthcare markets.