Principal Tech Customer Success

About the role

Syneos Health is seeking a Principal Tech Customer Success leader to provide analysis, strategic insight, and advisory support for its technology solutions across clinical, commercial and other business units. The role partners with internal teams and external customers to drive adoption, value and operational excellence.

Key responsibilities

• Provide analysis and strategic insight to support technology‑driven value across multiple business units.
• Identify emerging customer needs and align current solutions to those needs.
• Analyze market trends and feedback to develop technology‑product strategies that drive growth.
• Develop and nurture strategic relationships with internal stakeholders and key external customers.
• Lead communication initiatives, support training/onboarding, and manage feedback loops with product teams.
• Support implementation, pilot, and pre‑release activities and influence product development cycles.
• Track Customer Success, ROI and KPI initiatives related to product usage.
• Mentor and coach junior team members.

Required profile

• Bachelor’s degree in Business, Life Sciences, Technology or equivalent experience.
• Experience in a technology‑focused Customer Success role, preferably in Life Sciences.
• Self‑starter with proactive interaction and strong follow‑through.
• Excellent verbal and written communication skills.
• Ability to quickly identify issues and develop effective solutions.
• Strong accountability and personal organization.

Required skills

• Technical aptitude for using Syneos technology products.
• Experience with technology, data and analytics within Life Sciences and Healthcare markets.