Luxury Client Advocate – Remote

About the role

We are seeking a Luxury Client Advocate to provide white‑glove support to ultra‑high‑net‑worth (UHNW) customers in the luxury jewelry sector. This remote, relationship‑first position works closely with the sales team to ensure every client interaction is seamless, discreet, and highly personalized.

Key responsibilities

• Build and nurture long‑term relationships with a portfolio of UHNW clients.
• Advocate for clients throughout their journey, coordinating next steps and ensuring smooth hand‑offs without handling sales directly.
• Maintain accurate client data and follow‑ups in HubSpot and Podium.
• Represent the unified assistant identity (“Quinn”) across all communications for a consistent experience.
• Coordinate internally via Slack and G Suite to deliver consistent service.
• Support onboarding and operational workflows using Zendesk.
• Proactively resolve client questions and concerns before they arise.

Required profile

• 2+ years of client‑facing experience in customer support, client relations, or advocacy.
• Experience in luxury retail or high‑end services is a strong plus.
• Comfortable engaging with UHNW clients, understanding their expectations for discretion and speed.
• Proficiency with CRM and client‑management tools (HubSpot, Podium, Zendesk) and willingness to learn new systems.
• Excellent written and verbal English communication skills.
• Strong organizational abilities and a detail‑oriented mindset.
• Based in Latin America or Europe.

Required skills

• HubSpot
• Podium
• Zendesk
• Slack
• G Suite (Google Workspace)

What we offer

• Competitive salary in USD per month, based on experience.
• Fully remote work with an 8‑hour shift aligned to US Mountain Time.
• 3 weeks of paid time off per year plus U.S. holidays.
• Opportunity to work with a prestigious luxury jewelry brand.