Knowledge Management Manager

About the role

Accenture is looking for a Knowledge Management Manager in Buenos Aires. The role works with Marketing and Operations teams so that the Martech toolset architecture delivers the datasets needed for marketing plans, performance reporting and insights, while keeping data entry simple and accurate.

Key responsibilities

• Partner with Marketing and Operations teams so the Martech toolset architecture delivers the datasets required for marketing plans, performance reporting and insights.
• Ensure the UX and data architecture of M&C MarTech tools support simple, intuitive data entry.
• Develop training materials and train marketers and data and analytics team members to ensure clean data entry.
• Work with marketing and data tool owners to review proposed changes to Martech fields, field values and architecture, and ensure data integrity.
• Proactively identify technical data and governance issues and work with the right teams to resolve them.
• Follow and promote data privacy and security policies, including taking part in global legal reviews of digital analytics platforms when required.

Required profile

• Digital library sciences expertise: data classification, structure, nomenclature, governance and change management.
• Experience in a complex, global corporate environment and adaptability to constant change.
• Master Data Management expertise, including data governance, taxonomy and data entry best practices.
• Experience with large-scale data migrations and tool integrations, and collaboration with downstream tool owners.
• Ability to understand marketing analytics business questions and partner with global BI and Data Management teams.
• Excellent communication, presentation and critical thinking skills, with strong collaboration, detail orientation and project management track record.
• Ability to influence leadership and stakeholders and to prioritize projects by impact.

Required skills

• Proficiency in MS Office (PowerPoint, Word, Excel)
• Digital data entry and analytics tools: SharePoint, Salesforce (MMS), Minitab, Adobe Analytics, Sprinklr (preferred)
• Data validation, notification and cleansing; SQL (preferred)
• English language proficiency