Intake Specialist (Polish Speaking) – Remote

About the role

Voxidea is seeking a bilingual Polish‑speaking Intake Specialist to serve as the first point of contact for individuals seeking legal assistance. Working fully remotely, you will guide clients through initial interactions, gather essential information, and connect them with the appropriate legal resources.

Key responsibilities

• Answer inbound leads via phone or email, providing a friendly and helpful experience.
• Collect and document client information to assess needs and determine suitable legal services.
• Listen empathetically and direct callers to internal or external resources.
• Complete legal forms and maintain accurate records of interactions.
• Schedule and coordinate consultations with legal experts.
• Follow up with clients to ensure satisfaction and provide additional support.
• Handle administrative tasks such as booking appointments, managing calendars, and organizing paperwork.

Required profile

• Bachelor’s degree.
• Minimum 3 years experience in customer service, appointment setting, or interpretation roles within contact centers.
• Proficiency in managing calendars and information flow with accuracy.
• Previous experience in sales, customer service, or a legal environment (preferred).
• Bilingual in English (C1 or higher) and Korean, both spoken and written.
• Strong organizational, time‑management and confidentiality skills.
• Permanent residence in Latin America.
• Own a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.

Required skills

What we offer

• Bi‑weekly payments with no deductions.
• Long‑term remote employment.
• Two weeks paid time off plus U.S. holidays.
• Access to wellness coaching and psychological support.
• Free training, language improvement sessions, and professional development courses.