Customer Success Manager (Excellent English)

About the role

graph8 is looking for a results‑driven Customer Success Manager to own a portfolio of B2B SaaS accounts. You will be responsible for driving product adoption, identifying expansion opportunities, and ensuring revenue growth through upsell, cross‑sell and renewal activities.

Key responsibilities

• Manage a book of named customer accounts and act as the primary point of contact.
• Drive product adoption that generates clear expansion signals.
• Conduct quarterly business reviews to showcase value and uncover growth opportunities.
• Identify, negotiate and close upsell and cross‑sell deals.
• Oversee renewals, protect net revenue retention and mitigate churn risk.

Required profile

• Experience in B2B SaaS customer success or account management.
• Proven track record of delivering expansion, upsell and NRR growth.
• Comfortable conducting commercial conversations with customers.
• Excellent spoken and written English.
• Strong relationship‑building and discovery skills.
• Coachability and a competitive mindset.

Required skills

What we offer

• Hands‑on AI training with graph8’s proprietary tools for account intelligence, intent signals and health scoring.
• Fully remote work with flexible scheduling.
• Built‑in invoicing and payment processing – no chasing invoices.
• No lock‑in contracts or non‑compete clauses.