Customer Success Lead – Remote

About the role

We are looking for a proactive Customer Success Lead to join our Fulfillment team and own the end‑to‑end experience of clients who purchase Mini‑O backyard office pods. Working remotely, you will guide customers from the moment they place an order through production, installation and post‑sale engagement, ensuring the long wait feels as rewarding as the product.

Key responsibilities

• Guide each client through the production and installation phases, answering questions and providing regular updates.
• Proactively call every client at least once a week to build trust and share progress.
• Resolve after‑sales issues for new and existing customers.
• Drive post‑installation engagement by requesting video testimonials, encouraging referrals and converting satisfied owners into brand hosts.
• Prepare weekly reports on high‑risk or VIP clients, recent installations, new testimonials and referrals.

Required profile

• Enjoys speaking with people and feels energized by calls with strangers.
• Proactively tackles problems and contacts unhappy clients without prompting.
• Comfortable delivering bad news while maintaining client trust.
• Demonstrates extreme self‑confidence and ownership.

Required skills

What we offer

• Liquid monthly compensation of $2,500‑$3,000, plus 2.5 % of net profit.
• Fully remote work with flexible hours.
• Three weeks of paid time off plus US holidays.