Customer Retention & Account Manager (Italian Market)

About the role

Kodland, an international EdTech platform, is looking for a Customer Retention & Account Manager to support its Italian‑market customers. Working fully remote, you will guide learners through their journey, keep them engaged, and drive renewals and upsells.

Key responsibilities

• Manage a portfolio of existing customers, ensuring high engagement and long‑term retention.
• Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages.
• Build strong relationships, understand customer goals, and recommend appropriate learning solutions.
• Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations.
• Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams.

Required profile

• Native or fluent Italian (spoken and written) – mandatory.
• English level B2+ for internal communication.
• At least 6 months of experience in EdTech, SaaS, Customer Success, Account Management, B2C sales, telemarketing, or similar consultative sales roles.
• Strong objection‑handling and closing techniques.

Required skills

• HubSpot
• Salesforce

What we offer

• Fixed monthly salary plus performance‑based commission.
• Remote‑first, international team culture.
• Training and support from day one.
• Opportunity to contribute to a mission that reshapes children’s education.