Associate Operations Analyst - Renters Onboarding

About the role

The Associate Operations Analyst supports client and community onboarding for Assurant's Renters business, moving requests from intake through production launch. You will configure information across internal systems, coordinate with Business, Operations and IT partners, test solutions and troubleshoot issues so implementations are accurate and delivered on time. It suits an early-career professional who is organized, detail-oriented and comfortable in a fast-paced environment.

Key responsibilities

• Support end-to-end onboarding of clients and communities, from request intake through production launch.
• Review onboarding requests and configure community and client information across multiple internal systems and applications.
• Manage tickets, priorities and deliverables, meeting service-level expectations and escalating risks early.
• Partner with Business, Operations, IT/development and other teams to clarify requirements and resolve implementation or production issues.
• Perform user acceptance testing, regression testing, peer reviews, audits and maintenance activities.
• Troubleshoot service and system issues, identify root causes and recommend solutions.
• Maintain documentation and status updates, and contribute to onboarding reporting for leadership.
• Take part in daily team huddles, training, knowledge sharing and continuous-improvement initiatives.

Required profile

• Up to 2 years of relevant experience in operations, implementation, production support, business analysis, systems support, quality assurance or a related environment; equivalent internship or early-career experience considered.
• Strong written and verbal English, able to work with US-based and cross-functional stakeholders.
• Bachelor's degree in Business, Information Systems, Operations, Technology or a related field, or equivalent experience.
• Experience with UAT, regression testing, requirements documentation, ticket management or production support is helpful.
• Experience in insurance, insurtech, financial services, property-management technology, SaaS, shared services or similar is helpful.

Required skills

• Working knowledge of Microsoft Office, especially Excel.
• Analytical and problem-solving skills, with attention to detail and organization.
• Ability to learn new systems and processes quickly.
• Helpful: exposure to SQL, Postman, SOAP UI, system integrations, APIs or application-support tools.

The position is based in Argentina and supports a US business team, so schedule alignment with US hours is required; the final work arrangement and schedule are discussed during recruitment.