Associate Director, FSP 360

About the role

Syneos Health is seeking an Associate Director to provide day‑to‑day quality liaison support for FSP 360 customers. You will partner with Corporate Quality and operational teams to ensure compliance, support audit readiness, and drive continuous improvement across functional service provider engagements.

Key responsibilities

• Provide quality liaison support for FSP 360 customers, collaborating with Corporate Quality on strategic and tactical quality assurance discussions.
• Monitor Quality Oversight activities, track quality signals, document findings, and support follow‑up actions, including potential onsite oversight visits.
• Support Quality Governance activities such as preparing materials, maintaining trackers, facilitating routine meetings, and ensuring agreed actions are completed.
• Assist with audit and inspection readiness, coordinating documentation, stakeholders, and tracking responses.
• Escalate quality issues, support resolution planning, and follow‑up with FSP 360 teams.
• Partner with operational teams to reinforce compliance with procedures, standards, and quality expectations.
• Participate in process improvement initiatives and implement new or revised quality procedures and tools.