Ticketing Operations Associate

About the role

Join a fast‑growing startup that is transforming live‑event ticketing. When automated systems fall short, you will step in to ensure fans receive their tickets accurately and on time.

Key responsibilities

• Manually locate tickets, retrieve buyer information, and execute ticket transfers when automation fails.
• File and follow up on support cases with Ticketmaster to resolve technical issues.
• Handle calls with marketplace partners to address fulfillment problems.
• Guarantee timely delivery of every ticket, with zero exceptions.

Required profile

• Organized and detail‑oriented.
• Dependable, trustworthy, and able to work under pressure.
• Quick and confident with computer tools.
• Strong written and spoken English communication skills.

Required skills

What we offer

• No prior experience required – we value resourcefulness and a fast‑paced mindset.
• Opportunity to thrive in a dynamic, high‑energy environment.