Technical Support Specialist AR

About the role

We are seeking a detail‑oriented, customer‑focused Technical Support Specialist to assist users with technical issues and deliver effective solutions. The role involves troubleshooting hardware, software and system problems while ensuring a positive user experience through timely and professional support.

Key responsibilities

• Provide technical support via email, chat, phone or ticketing systems.
• Troubleshoot hardware, software and system‑related issues.
• Assist users with account access, configurations and technical inquiries.
• Document issues, resolutions and support activities accurately.
• Escalate complex technical problems when necessary.
• Collaborate with internal teams to resolve technical concerns.
• Maintain up‑to‑date knowledge of systems, tools and support procedures.
• Ensure timely follow‑up and resolution of support requests.

Required profile

• Experience in technical support, IT support, customer service or a related role.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple support requests and priorities.
• Strong organizational and documentation skills.
• Capability to work independently and collaboratively in a team.
• Patient, professional and detail‑oriented mindset.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Operating systems familiarity
• Support tools usage