Senior Manager, GBS Human Resources Services

About the role

Air Liquide's Business Service Center (ALABS) is a centralized point of service for business functions, and its Shared Services workforce provides services previously spread across the organization. The GBS HR Services Senior Manager reports to the Air Liquide Argentina Business Shared Services General Manager and leads the strategic direction and operations of HR services across the Americas, covering 10 countries and multi-cluster businesses (NAM and Latam). The role manages a team of about 5 direct reports and around 65 people, delivering HR processes efficiently, continuously improving and fostering a customer-centric culture.

Key responsibilities

• Deliver standardized HR processes such as talent acquisition, employee data management, payroll, compensation and benefits, learning and development, employee relations support, HR reporting and analytics
• Manage day-to-day operations, ensure legal compliance and monitor KPIs and SLAs
• Lead, mentor and develop a diverse, multi-language team, run performance reviews and training programs
• Build stakeholder relationships with HR Business Partners, Centers of Excellence and business leaders, act as a trusted advisor and manage vendors
• Drive HR GBS program initiatives, improve processes and recommend new technologies
• Follow up financial performance, report HR GBS performance and lead process improvement
• Oversee employee records and HR systems, automate processes and produce HR reports and dashboards for senior leadership

Required profile

• University degree in Human Resources, Business Administration or a related field
• 8-10 years of HR experience, including at least 5 years in a leadership role in a shared services environment
• Track record managing multiple HR functions in a shared services or center of excellence setting
• Experience managing international payroll and benefits administration
• Fluency in English is essential; additional languages relevant to the supported countries are highly desirable

Required skills

• Knowledge of HRIS platforms, reporting tools and Google Suite
• Data analysis and interpretation
• Project management and change management
• Understanding of core HR processes, labor laws and data privacy regulations