Senior Commercial Operations Manager

About the role

Johnson & Johnson is seeking a Senior Commercial Operations Manager to lead the Commercial Operations function for the Surgery Southern Cluster in Buenos Aires. The role focuses on driving commercial effectiveness, business transformation, digital enablement and operational excellence to accelerate sustainable growth.

Key responsibilities

• Lead the development and execution of commercial strategies that support Business Unit objectives and drive profitable growth across the Southern Cluster.
• Oversee the Bids & Tenders strategy and execution, ensuring competitive positioning, compliance and operational excellence.
• Drive cross‑functional transformation initiatives to improve commercial processes, operational efficiency, customer experience and business outcomes.
• Manage commercial operations and sales enablement processes, including contract management, consignment, fixed assets, rebates, bonuses, free goods, samples and tenders.
• Lead the Sales Force Effectiveness agenda, covering territory optimization, segmentation, opportunity management and sales productivity improvement.
• Partner with internal stakeholders to align strategic priorities and ensure execution of key initiatives.
• Establish governance mechanisms and leadership forums to monitor strategic priorities, performance, risks and execution progress.
• Build organizational capabilities by promoting continuous improvement, operational discipline and a high‑performance culture.
• Define and execute the commercial digital transformation roadmap, including change‑management initiatives that foster digital adoption and data‑driven decision‑making.
• Provide regional leadership for multidisciplinary, multi‑country teams across the Southern Cluster.

Required profile

• Proven senior leadership experience in commercial operations within the healthcare or medical‑device sector.
• Demonstrated ability to manage Bids & Tenders processes and deliver profitable growth.
• Track record of leading cross‑functional transformation and digital enablement initiatives.
• Strong stakeholder management and governance experience.
• Experience leading multidisciplinary, multi‑country teams.
• Analytical mindset with a focus on data‑driven decision‑making.

Required skills