SAP Logistics Execution Analyst II (EWM/IM/LE/TM) – LATAM

About the role

The SAP Analyst II – Logistics Execution provides Level‑2 production support for SAP logistics, warehousing, inventory and transportation processes across ECC and S/4HANA environments. Working remotely within LATAM time zones, you will ensure operational stability, perform minor enhancements and handle incident resolution through a formal Service Desk model.

Key responsibilities

• Monitor ServiceNow incident queues for logistics, warehousing, inventory and transportation areas.
• Perform initial evaluation, triage, analysis, troubleshooting and root‑cause assessment of user‑reported issues.
• Communicate directly with business users to clarify issues, validate impact and confirm resolution.
• Execute SAP configuration changes for approved break/fix items and minor enhancements.
• Coordinate with technical teams for development, integration or cross‑functional SAP support.
• Support testing, deployment, hyper‑care, documentation, runbooks and evidence capture following ITIL and change‑management processes.

Required profile

• 5‑8 years of experience in SAP‑related IT support, AMS or production support.
• Hands‑on experience with SAP IM, EWM, LE and/or TM functional areas.
• Strong logistics knowledge (delivery creation, routing, batch management, picking/putaway, shipment creation, freight order settlement, post‑goods issue).
• Experience with NACE output determination, BRF+, PPF, ALE/IDOC inbound and outbound integration.
• Proficiency with ServiceNow or a similar ITIL‑based service management tool.
• Excellent written and verbal English communication skills.
• Exposure to SAP ECC and S/4HANA, modern event‑based SAP API integration, and transport/change tools such as Rev‑Trac or Cloud ALM.

Required skills

• SAP IM
• SAP EWM
• SAP LE
• SAP TM
• SAP ECC
• SAP S/4HANA
• ServiceNow
• ITIL
• NACE output determination
• BRF+
• PPF
• ALE/IDOC integration
• API integration (event‑based)
• Rev‑Trac / Cloud ALM transport tools