Night Housekeeper

About the role

The Night Housekeeper ensures high‑quality cleaning, smooth housekeeping operations, and excellent guest service throughout the night on a cruise ship. Working closely with the Chief Housekeeper and Butler Manager, you will oversee night‑time activities, address issues promptly, and maintain the Silversea standards of service.

Key responsibilities

• Assist the Chief Housekeeper in managing night‑time housekeeping, room service, and laundry operations.
• Patrol all vessel areas, identify and resolve issues to maintain standards.
• Handle guest orders quickly and accurately, updating the Guest Recovery Log.
• Monitor guest satisfaction, review comment cards, and act on feedback.
• Conduct random checks in public areas, toilets, launderettes, and rooms to ensure cleaning standards.
• Prepare daily handover reports for the Chief Housekeeper and Butler Manager.
• Maintain and update the Silver Compass system and other operational logs.
• Supervise work schedules, time‑and‑attendance records, and staff training for night teams.
• Ensure confidentiality of sensitive information and proper administration of employee records.
• Lead inspections of equipment, update maintenance logs, and follow up on pending items.

Required profile

• Strong attention to detail and ability to work independently during night shifts.
• Excellent communication skills for interacting with guests, crew, and management.
• Leadership experience in supervising housekeeping or similar teams.
• Ability to handle confidential information responsibly.
• Organisational skills to manage schedules, logs, and reports efficiently.

Required skills

• Proficiency with the Silver Compass housekeeping management system.
• Experience using a Time and Attendance application for staff monitoring.

What we offer

• Opportunity to work on a prestigious cruise line with international guests.
• Comprehensive training and development programs for night staff.
• Competitive compensation and benefits aligned with maritime standards.