Merchant Operations Manager

About the role

As the Argentina Merchant Operations Manager, you will support merchant growth, operational excellence, and the overall merchant experience across Argentina. You will work in a fast‑paced, collaborative environment to design scalable tools and processes that enable local teams to meet ambitious business and experience goals.

Key responsibilities

• Define and execute programs that accelerate restaurant same‑store demand growth across monetized and non‑monetized initiatives.
• Lead end‑to‑end program management for growth levers such as Ads, Offers, Membership, Menu Optimization, Feed Quality, Storefront Optimization, and Merchant Quality.
• Build scalable playbooks, toolkits, and operational processes for consistent market execution.
• Monitor and analyze performance metrics (same‑store demand, gross bookings, ROI, conversion, retention, merchant acquisition) and translate insights into action.
• Develop SQL queries, dashboards, and analytical resources to empower Account Managers and Sales teams.
• Partner with Commercial, Product Operations, Central Operations, and regional teams to deliver high‑impact initiatives.
• Identify root causes of business challenges, evaluate trade‑offs, and recommend practical, scalable solutions.
• Continuously optimize processes, measure results, and scale successful initiatives across the region.

Required profile

• At least 3 years of experience in Merchant Operations, Strategy, Consulting, Technology, Investment Banking, or a related field.
• Strong analytical and problem‑solving skills with a data‑driven decision‑making approach.
• Proven ability to use data to generate insights, prioritize opportunities, and influence business strategy.
• Excellent project management and organizational skills.

Required skills

• Advanced SQL skills.
• Experience building dashboards and performing deep data analysis.