Membership Experience Lead

About the role

Catalyst Precision Health is seeking a Membership Experience Lead to own the end‑to‑end journey of its members. This remote, full‑time position blends sales, onboarding, and ongoing member engagement to ensure a premium, personalized health experience.

Key responsibilities

• Intake Coordination: Manage inbound interest, schedule and prep intake calls with Dr. Spiro, and follow up to convert prospects into members.
• Membership Onboarding: Lead tailored onboarding experiences for VIP and Quarterly members, ensuring they feel oriented, cared for, and clear on next steps.
• Ongoing Membership Maintenance: Conduct regular check‑ins, promote new offerings, coordinate events, and drive renewals by keeping members continuously engaged.

Required profile

• 2‑3+ years in concierge, hospitality, membership, or high‑touch client‑service roles (healthcare experience a plus).
• Proven sales proficiency and ability to close prospective members.
• Fully fluent English with polished, warm communication style.

Required skills

What we offer

• Competitive monthly compensation of USD 2,000‑2,500.
• Remote work with flexibility for specific time zones.
• Opportunity to shape personalized healthcare experiences alongside Dr. Spiro.