Junior Guest Relations Officer (Shipboard)

About the role

The Junior Guest Relations Officer is the primary point of contact for guests aboard the ship, ensuring every interaction is seamless, memorable and aligned with premium service standards. Working within the Guest Relations team, you will act as the liaison between guests and all hotel and marine departments, proactively anticipating needs and delivering personalized experiences.

Key responsibilities

• Maintain a professional presence and emergency preparedness within stateroom services, handling elevator and ADA alarms.
• Serve as the brand voice for external calls, providing high‑quality personalized service to guests and crew.
• Respond to escalated guest concerns with empathy, professionalism and a solutions‑focused attitude.
• Collect and analyse metrics such as guest counts, call volume and call content for continuous improvement.
• Communicate inventory, program access and maintenance needs, taking stewardship of work areas and tools.
• Lead by example, upholding composure, humility and respect in all guest and crew interactions.

Required profile

• 1‑2 years of front‑desk or receptionist experience in a 4‑ or 5‑star hotel.
• Clear, courteous spoken English; additional languages (Spanish, Portuguese, Italian, French or German) are a plus.
• Strong hospitality mindset with excellent communication and organizational abilities.
• Ability to make effective decisions and pay keen attention to detail.

Required skills

• Fluent spoken English.
• Proficiency in at least one additional language (preferred).