Enterprise Customer Success Manager (Argentina)

About the role

Simetrik, a B2B platform built on no-code and generative AI that automates financial and operational reconciliations, is hiring a Customer Success Manager for its enterprise portfolio in Argentina. The role is fully remote and focuses on keeping customers engaged, driving adoption and expansion, and surfacing risk early so that renewals are predictable.

Key responsibilities

• Own the end-to-end customer journey for a portfolio of enterprise accounts in Argentina, building relationships with key stakeholders including senior decision makers.
• Drive structured governance: meeting cadence, agendas, follow-ups, escalation paths and accountability.
• Turn product usage and operational data into business-impact conversations (ROI, savings, efficiency).
• Identify expansion opportunities and work with revenue leaders to run land-and-expand strategies.
• Detect and mitigate risk early using health indicators, adoption signals and stakeholder engagement.
• Coordinate with Product, Implementation, Support and Revenue to unblock customer outcomes.
• Maintain accurate account context and activity tracking in CRM and internal tools.

Required profile

• Bachelor's degree in Business Administration, Marketing, Engineering or a related field.
• 4+ years in Customer Success, Technical Account Management or Solution Consulting in SaaS or enterprise software.
• Proven experience in SaaS customer-facing roles with enterprise customers, including renewals and expansions.
• Fluent English (written and spoken); Spanish is a plus.

Nice-to-have qualifications

• Experience at companies known for Customer Success rigor (e.g. HubSpot, Salesforce, Oracle).
• Familiarity with finance operations, reconciliations, enterprise reporting or data-intensive workflows.
• Experience with value-based frameworks (e.g. MEDDPICC) and formal ROI/value realization programs.
• Experience supporting complex, technical products for enterprise clients.

What we offer

• Competitive salary in a well-funded startup.
• 100% remote work.
• $500 USD per year for learning and development.
• Two family days and one day off for your birthday.