Customer Success Specialist

About the role

Rockwell Automation is hiring a Customer Success Specialist to ensure customer satisfaction, encourage long-term relationships and drive business growth. As the primary contact for customers, you will align their needs with the company's solutions and identify opportunities for expansion and continuous improvement. The position reports to the Customer Success Team Leader and follows a hybrid model, with at least three days per week in the office.

Key responsibilities

• Manage a portfolio of accounts, driving adoption, retention, expansion and renewal.
• Partner with customers and Rockwell Automation Authorized Distributors to maximise customer value across the customer lifecycle.
• Build trusted relationships with customer stakeholders and key distributor contacts.
• Monitor customer health indicators, product usage and engagement trends to spot risks and growth opportunities.
• Conduct onboarding, health checks, business reviews and value-realisation discussions.
• Support customers with questions on services, pricing, subscriptions, licensing and technical information.
• Provide budgetary quotations and service configurations according to regional requirements.
• Ensure on-time renewals and meet individual and team performance goals.
• Identify and support upsell, cross-sell and expansion opportunities.
• Collaborate with Sales, Customer Care, Business Units and channel partners to resolve issues.
• Use Salesforce to manage opportunities, forecasting and account activities.
• Analyse customer and business data to support decisions and drive continuous improvement.

Required profile

• Bachelor's degree in Business, Engineering, Information Technology or a related field.
• Experience in Customer Success, Account Management, Renewals, Sales Support or customer-facing roles.
• Experience managing a customer portfolio and driving engagement.
• Fluency in Spanish and English.

Required skills

• CRM tools such as Salesforce.
• Preferred: ARR process familiarity and experience in Customer Success roles.

What we offer

• Mindfulness programs with a premium Calm membership.
• Paid volunteer time off after 6 months for eligible employees.
• Volunteer and donation matching program.
• Employee Assistance Program and personalised wellbeing programs.
• Digital course library for professional development and other local benefits.