Customer Experience Specialist

About the role

WeWork is looking for a Customer Experience Specialist to be the welcoming face of our community spaces. You will work on‑site, supporting members and guests, fostering a collaborative environment, and ensuring smooth daily operations.

Key responsibilities

• Manage the front desk during business hours, greeting members and visitors with a friendly demeanor.
• Facilitate guest sign‑ins using the Welkio tablet and enforce the guest policy.
• Maintain up‑to‑date building forms (pet, filming, bike room requests) and keep the front desk area clean and organized.
• Provide members with information on building services, policies, way‑finding, and community etiquette.
• Support event planning by gathering feedback, evaluating attendance, and celebrating member milestones.
• Assist the Community Lead and Community Manager with day‑to‑day tasks to keep the space fully operational.

Required profile

• Strong interpersonal skills with a genuine interest in building relationships.
• Ability to anticipate member needs and deliver personalized service.
• Excellent organizational skills and attention to detail.
• Comfortable working in a fast‑paced, on‑site environment.

Required skills

• Proficiency with the Welkio tablet guest‑sign‑in system.

What we offer

• Opportunity to work in a global, innovative coworking environment.
• Engagement with a diverse community of professionals and enterprises.
• Access to WeWork’s resources and professional development programs.