Customer Contract Manager (Budgeting Experience Required)

About the role

Syneos Health is hiring a Customer Contract Manager (individual contributor) in Buenos Aires, Argentina, with a hybrid setup. The role owns and manages complex contracts and the change order process, working proactively with Project Leads and Business Development to develop and execute contract documents with a focus on customer satisfaction. It drives revenue targets and departmental goals through workload management and prioritization, and identifies contract-related risks and resolves them quickly.

Key responsibilities

• Manage the contract process to ensure timely delivery and execution, coordinating and finalizing the contractual instrument and budget aligned with the scope of work.
• Negotiate and prepare contracts, budgets and related documents for complex clinical trials, and analyze and validate contract and budget changes.
• Communicate budgetary issues internally, escalate deviations to department leadership and take a solutions-based approach.
• Drive quarterly revenue targets through workload management and prioritization, and contribute to individual targets aligned with departmental goals.
• Act as primary customer contact, build customer relationships and attend face-to-face meetings or calls with Project Managers and customers as needed.
• Maintain daily records in the CRM and Contract Management systems according to GDCM processes, and follow department timelines and review processes.
• Evaluate contracts for completeness and accuracy against department guidelines, and drive the change order process from start to finish.
• Mentor and support Contract Analysts and assist with quality control.

Required profile

• BA/BS degree in Business Administration or Finance, with 4 to 7 years of experience, preferably in budgeting, finance, proposal development and/or contracts management in a clinical research or pharmaceutical environment; equivalent education, training and experience considered.
• Customer centric, self-motivated and proactive, with good problem-solving skills and attention to detail.
• Ability to handle several tasks at once, work under pressure and adapt to changing priorities.
• Minimum travel of up to 25%.

Required skills

• Microsoft Excel and Word.
• Understanding of costing models and ability to prepare and interpret budgets.
• Knowledge of the clinical trial proposal process and budget management.