Customer Care Agent

About the role

We are looking for experienced remote Customer Care Agents to support both B2C and B2B users of our restaurant technology platform. The role involves handling inquiries across multiple channels and ensuring issues are resolved efficiently.

Key responsibilities

• Respond to inbound and outbound support requests via email, phone, chat, SMS, and internal messaging platforms.
• Document cases, collect evidence, and determine accountability for delivery issues.
• Collaborate with Customer Success, Tier 2, Back Office, Menu, and ePayments teams to resolve issues.
• Contribute to the development of customer care playbooks, templates, and policies.

Required profile

• Proven experience in fast‑paced, real‑time support environments, preferably in restaurant or food‑delivery services.
• Strong written and verbal English communication skills.
• Remote‑work ready with a quiet dedicated workspace, high‑speed internet, and required equipment.
• Detail‑oriented with the ability to document cases accurately.

Required skills

• HubSpot
• Slack
• Familiarity with cloud‑based support tools and delivery company portals

What we offer

• Competitive compensation package
• Flexible remote work environment
• Paid personal/vacation days and sick days
• Opportunity to impact the delivery tech industry