Concierge – Resident & Homeowner Relationship Manager

About the role

Belong is looking for a Concierge who will own the longest and most important relationship in its operating system. After a lease is signed, you become the single point of trust for both homeowners and residents, ensuring financial confidence, genuine care, and proactive renewals.

Key responsibilities

• Own a portfolio of homes and members from month two through renewal and beyond, providing proactive communication.
• Coordinate repairs and maintenance with the Homecare team, acting as the resident’s anchor.
• Trigger and manage the renewal process 90 days before lease expiration, presenting market analysis and recommendations to homeowners.
• Handle escalations, large repair approvals, resident issues, and rent adjustments with empathy and confidence.
• Identify at‑risk members, surface churn patterns, and ensure data accuracy across all interactions.

Required profile

• Relationship‑builder who remembers details, follows through on promises and makes people feel cared for.
• Clear, confident communicator able to deliver difficult news while preserving trust.
• Curious about technology and enthusiastic about AI‑driven solutions.
• Strong sense of ownership and accountability for long‑term resident and homeowner satisfaction.

Required skills