Associate Director GCC&M Business Operations

About the role

Syneos Health is hiring an Associate Director, Business Operations (GCCM) in Buenos Aires, working in a hybrid setting. Reporting to the Head of GCCM, the role is a strategic partner to the GCCM leadership team, driving execution of key business priorities, operational excellence and organizational effectiveness. It leads business planning, portfolio prioritization, performance management, governance, workforce planning and strategic initiatives, and works across communications, marketing, creative, digital, customer engagement and shared services teams.

Key responsibilities

• Partner with GCCM leadership to develop and execute the function's annual operating plan, strategic roadmap and key priorities.
• Develop and manage governance processes, leadership operating rhythms, business reviews and strategic planning forums.
• Create, implement and improve scalable business practices, RACIs, intake models, workflows and ways of working.
• Maintain executive dashboards, scorecards, business updates and senior leadership materials measuring progress against KPIs and objectives.
• Drive cross-functional transformation initiatives such as operating model evolution, process optimization, capability building and evaluation of new technologies or investments.
• Establish and manage intake, prioritization, escalation and portfolio management processes for GCCM initiatives and cross-functional work.

Required profile

• Bachelor's degree in Business, Marketing, Communications, Finance or a related field; advanced degree preferred.
• 8+ years of experience in business operations, strategy, consulting, program management, chief of staff or related roles, preferably in a global, matrixed organization.
• Proven experience supporting senior leaders and turning strategic priorities into operating plans, governance routines and measurable execution.
• Demonstrated experience with business planning, portfolio prioritization, resource allocation, performance reporting and process improvement.

Required skills

• Strong analytical, financial, organizational and problem-solving skills, able to turn complex information into executive-ready recommendations.
• Ability to influence without direct authority, manage competing priorities and drive accountability across cross-functional stakeholders.