Account Manager – Fintech & Crypto Client-Facing Role

About the role

Veta Virtual is seeking an Account Manager to own a portfolio of fintech and cryptocurrency accounts. You will be the primary relationship holder, driving retention, renewals, and growth for high‑value clients in a fully remote environment.

Key responsibilities

• Serve as the main point of contact for assigned accounts via phone, email, chat, and meetings.
• Build deep client relationships by understanding goals, pain points, and growth opportunities.
• Own the retention strategy, manage contract renewals end‑to‑end, and lead renegotiations with Legal, Finance, and Compliance.
• Troubleshoot and escalate issues by coordinating with Operations, Support, Product, and Engineering.
• Identify and close upsell and cross‑sell opportunities, maintain an active expansion pipeline, and report against targets.
• Keep CRM records, communication logs, and account data accurate and up‑to‑date.

Required profile

• 2+ years in account management, customer success, or a B2B client‑facing role with a proven renewal track record.
• Strong communication and negotiation abilities, capable of building trust with clients.
• Experience coordinating cross‑functional teams and handling escalations with urgency.
• Detail‑oriented, proactive, and ownership‑driven mindset.
• Bonus: background in fintech, payments, crypto, or regulated industries; bilingual English/Spanish is a plus.

Required skills

• Salesforce or equivalent CRM platform.

What we offer

• Competitive salary in USD, paid monthly.
• Performance‑based incentives.
• 10 paid vacation days plus U.S. federal holidays.
• 100% remote work with a professional home setup.
• Fast‑paced environment at the forefront of global fintech and cryptocurrency.
• Supportive, collaborative culture focused on growth.