Regional Support Trainer

About the role

Sovos is looking for a bilingual Regional Support Trainer to lead AI and product enablement programs for its LATAM customer‑support teams. You will deliver hands‑on training in both English and Spanish, ensuring agents are ready for new product launches and proficient with the AI tools that power daily operations.

Key responsibilities

• Facilitate live and virtual training sessions for AI Pods, product launches, and ongoing skill development across the LATAM support organization.
• Deliver content in English and Spanish, adapting tone and examples for the regional audience.
• Run new‑hire onboarding modules covering Sovos products, AI tools (TheLoops, Salesforce, Ask Sovi), and support processes.
• Floor‑walk with agents to observe AI tool usage in live cases and provide real‑time coaching.
• Host weekly office‑hours to address agent questions, blockers, or improvement ideas.
• Adapt central enablement content for the LATAM audience and language.
• Partner with Knowledge Management to maintain accurate, discoverable Spanish‑language knowledge articles and bot content.
• Translate or quality‑review Spanish‑language bot, portal, and knowledge‑base content as needed.
• Gather structured feedback after each training cycle and report gaps to the AI & Product Enablement Manager.

Required profile

• Bilingual proficiency in English and Spanish.
• Experience delivering training or enablement programs to support agents.
• Strong familiarity with AI‑driven support tools and SaaS product environments.

Required skills

• TheLoops
• Salesforce
• Ask Sovi

What we offer

• Opportunity to shape enablement strategy for a global tax‑compliance leader.
• Collaborative, innovative environment focused on growth and impact.