Executive Housekeeper

About the role

The Executive Housekeeper is a senior member of the shipboard management team, responsible for overseeing all housekeeping operations and ensuring the highest standards of cleanliness and guest satisfaction across the vessel.

Key responsibilities

• Maintain brand‑standard cleanliness and presentation in guest staterooms, balconies, corridors, officer cabins, laundry, lockers and storage areas.
• Report to the Hotel Director and collaborate with other hotel division heads on cleanliness standards.
• Lead, motivate and coach a diverse housekeeping team, handling guest feedback and requests efficiently.
• Provide classroom‑style and on‑the‑job training, supporting succession planning.
• Coordinate the Housekeeping schedule with shoreside support and monitor staffing needs.
• Oversee laundry operations, ensuring the Laundry Master has the tools and training required.
• Manage annual budgets for housekeeping and laundry cost centres, as well as revenue streams such as laundry, floral cart and tuxedo program.
• Drive performance against guest satisfaction scores, quality reviews, employee surveys, health inspections and operational audits.
• Stay informed on ship events and special functions to guide the team.
• Ensure cleaning equipment and supplies are maintained and staff are trained on proper use.

Required profile

• Professional and courteous demeanor at all times.
• Strong leadership and coaching abilities.
• Experience in budgeting and cost‑control for housekeeping operations.
• Ability to work collaboratively with hotel division heads and shoreside support.
• Proactive approach to achieving quality and safety standards.

Required skills

What we offer

• Opportunity to work on a world‑class cruise ship with a global hospitality brand.
• Leadership role with significant responsibility and visibility.
• Professional development and training programs.