Short-Term Rental Virtual Assistant (Smoky Mountains)

About the role

We are seeking an experienced Short-Term Rental Virtual Assistant to manage vacation rental properties in the Smoky Mountains region (Gatlinburg, Pigeon Forge, and Sevierville, TN). The role is fully remote, full-time, and requires proactive, organized support during U.S. Eastern business hours.

Key responsibilities

• Manage daily operations of short-term rental properties.
• Respond promptly to guest inquiries and resolve issues.
• Coordinate with cleaners, maintenance vendors, and inspectors.
• Monitor reservations, calendars, and dynamic pricing.
• Handle guest check-ins, check-outs, and special requests.
• Process maintenance tickets and follow up until completion.
• Ensure listings remain accurate and optimized across booking platforms.
• Assist with owner communications and operational reporting.

Required profile

• Significant experience managing STR properties in Gatlinburg, Pigeon Forge, or Sevierville, TN.
• Strong understanding of the Smoky Mountains vacation-rental market.
• Excellent written and verbal English communication skills.
• Highly organized with strong problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Reliable internet connection and dedicated home office.
• Availability during U.S. Eastern Time business hours.

Required skills

• Airbnb platform.
• VRBO platform.
• Booking.com platform.
• Property management systems such as Hostaway, Guesty, Hospitable, OwnerRez.
• Dynamic pricing tools (e.g., PriceLabs).