Senior Account Manager – AI‑Generated UGC & Social Media

About the role

We are looking for a full‑time Senior Account Manager to be the primary liaison for clients of a fast‑growing agency that delivers AI‑generated user‑generated content and social media growth services. This remote position requires strategic thinking, independent problem‑solving, and the ability to drive operational improvements while maintaining high‑quality client service.

Key responsibilities

• Lead assigned client accounts, ensuring proactive communication and client satisfaction.
• Conduct onboarding calls, set expectations, timelines, and communication processes.
• Manage client escalations, difficult conversations, and risk mitigation.
• Coordinate recurring strategy calls, performance reviews, and client meetings.
• Oversee content production schedules, collaborate with creative, AI, and posting teams.
• Review deliverables for quality, brand alignment, and compliance.
• Track campaign execution, internal tasks, and KPI performance.
• Improve workflows, SOPs, and operational systems to support agency scalability.
• Provide platform guidance, strategic recommendations, and stay updated on social commerce trends.

Required profile

• 5+ years of experience in account management, client success, project management, or agency operations.
• Background in marketing, ecommerce, social media, or creative services.
• Strong conflict‑resolution and client communication abilities.
• Excellent written and verbal English skills.
• High attention to detail, organization, and emotional intelligence.
• Self‑starter capable of operating independently in a fast‑paced environment.

Required skills

What we offer

• Fully remote work with EST business hours (9 am‑5 pm).
• Competitive salary of $5,000 per month.
• Opportunity to shape scalable account‑management processes in a growth‑focused agency.