Sales Development Representative – Patient Intake Coordinator

About the role

We are seeking a Sales Development Representative – also called a Patient Intake Coordinator – to be the first voice patients hear when they contact Metro Vein Centers. In this role you will combine sales expertise with medical knowledge to guide prospective patients through insurance verification, answer treatment questions, and schedule vein evaluations across our network of clinics.

Key responsibilities

• Handle inbound and outbound calls, emails and texts from new patient leads.
• Build rapport, explain vein disease symptoms and treatment options, and secure appointments for evaluations and ultrasounds.
• Verify insurance coverage, submit authorization requests and communicate payment options.
• Document all interactions accurately in the company’s EMR and CRM systems.
• Troubleshoot patient concerns, tailor messaging to improve conversion rates, and ensure a smooth handoff to clinical teams.
• Maintain a high activity level, making up to 100 calls per day and booking 10‑15 evaluations daily.

Required profile

• Experience in a medical call center, front‑desk scheduling, urgent‑care or dental office.
• Proven ability to convert phone conversations into booked visits.
• Strong understanding of healthcare workflows and insurance barriers.
• Bilingual Spanish/English preferred.

Required skills

• Proficiency with EMR systems.
• Proficiency with CRM platforms.

What we offer

• Competitive base salary plus on‑target earnings (OTE).
• Full‑time schedule with evenings and one weekend day.
• Opportunity to work in a fast‑growing, patient‑first healthcare organization.