Project Manager – Trilingual

About the role

The Program/Project Manager will lead customer‑facing service delivery programs from pre‑sales transition through deployment, commercial acceptance, and operational hand‑off. This position blends disciplined project management with program‑level ownership across Customer IT, Business Units, partners, Sales, Services, R&D, Product Management, Operations, and Support.

Key responsibilities

• Create and manage customer deployment plans, scopes of work, schedules, owners, dependencies, risks, and acceptance milestones.
• Drive customer readiness, set expectations, manage operational delivery activities, and communicate status internally and externally.
• Coordinate internal and external teams, including Customer IT, Business Units, Sales, R&D, Product Management, Support, Operations, and Services Deployment.
• Track critical path, identify risks early, and escalate dependencies, resource conflicts, scope gaps, defects, and customer decisions.
• Drive commercial acceptance by clarifying acceptance criteria, required evidence, customer sign‑off ownership, and resolving blockers.
• Maintain accountability for project timelines, customer experience, profitability, lessons learned, and continuous improvement of delivery methods.

Required profile

• Three to five years of experience managing customer implementations, service delivery programs, or complex technical projects in telecom, unified communications, contact‑center, voice, or IT environments.
• Fluent written and verbal communication skills in English, Spanish, and Portuguese.
• Strong project‑management capabilities across planning, timelines, scope, ownership, risk management, and executive escalation.

Required skills

• Microsoft Teams
• Cisco Webex
• Zoom
• Genesys